服务条款

Terms of Service

Welcome to Parnell Collections. The terms "we", "us", and "our" refer to Parnell Collections, located at 195-197 Parnell Road, Parnell, Auckland 1052, New Zealand. Parnell Collections operates this store and website to provide customers with a curated shopping experience for New Zealand gifts, Manuka honey, skincare, wellness products, knitwear, snacks, and related products.

By visiting, interacting with, or purchasing from this website, you agree to these Terms of Service and our Privacy Policy.

Products and availability

We make reasonable efforts to keep product information, pricing, images, and availability accurate. Product colours, packaging, or appearance may vary slightly depending on supplier updates, screen settings, or stock batches. We may update, discontinue, or limit products at any time.

Orders

When you place an order, you are making an offer to purchase. We may accept, decline, or cancel an order if stock is unavailable, pricing is incorrect, payment cannot be processed, or fulfilment is not possible. If we need to cancel an order after payment, we will contact you and arrange an appropriate refund.

Health, wellness, and skincare products

Product information is provided for general shopping purposes only. Supplements, wellness products, and skincare products are not medical advice and are not intended to diagnose, treat, cure, or prevent disease. Always read product labels, follow directions, and seek qualified professional advice if you have a medical condition, are pregnant, are taking medication, or are unsure whether a product is right for you.

Returns and consumer rights

Our returns are handled in line with New Zealand consumer law, including the Consumer Guarantees Act 1993. Please see our Refund Policy for details.

Contact

If you have questions about these terms, please contact us at Parnellcollections@outlook.co.nz or visit us at 195-197 Parnell Road, Parnell, Auckland 1052, New Zealand.